A clear strategy for top management and risk management managers to train and ensure compliance with requirements related to fraud.

Delegated responsibilities with descriptions of specific roles.

Quality check and internal audit

PLAYER PROTECTION

Player protection is at the core of our business, and we strive to offer services in a friendly and responsible manner so that our players can safely enjoy the games.

PROTECTION OF MINORS AND VULNERABLE GROUPS

We pay great attention to preventing the participation of minors in gambling and use systems to detect and protect vulnerable players.

LICENSED AND SECURE

Our projects provide certified games that operate in accordance with licensing requirements and ensure player trust in our products and services.

GAME MANAGEMENT

We offer effective tools to limit user gaming activity, allowing them to enjoy the game without consequences.

CUSTOMER COMPLAINT HANDLING

We care about our players and take feedback and complaints seriously. We have a formal complaint process to ensure that player issues are heard, and timely measures are taken.

24/7 ACCESS TO SUPPORT CHAT

Our team handles over 100,000 chats per month.

We offer a dedicated support team exclusively for casino and bookmaker platforms.

FIRST-LINE SUPPORT

SyncSlots can take care of supporting your players. Our qualified support staff will communicate with your players through chat and email.

• Handling any requests from your casino players.
• Transferring error information to the technical department.
• KYC procedure for user verification.
• Player account deactivation - (temporary self-exclusion, permanent account closure).
• Processing withdrawal requests.
• Updating player information in the CRM system.
• Awarding bonuses in accordance with casino rules and terms, as well as ongoing promotions.
• Individual approach and maximum loyalty to each customer.
• Strategic interaction with VIP clients.

Integrate over 100 payment methods from various payment service providers into your platform.

• Unified integration session
• Back office with transaction history
• Diverse payment solutions
• Processing of multi-currency payments

ADVANTAGES

GLOBAL PAYMENTS

Competitive advantages due to the availability of international and local payment solutions in different countries.

STABILITY

Stable partnerships that allow access to various bank branches worldwide.

SECURITY

We work exclusively with verified payment services with reliable fraud protection.

DIVERSITY

A wide range of payment methods: e-wallets, bank transfers, credit cards, vouchers, mobile money, cryptocurrencies, and more.

FLEXIBILITY

Our technology allows easy and seamless switching between payment systems in case of technical issues.

RELIABILITY

Our 24/7 technical support helps ensure never losing customers due to software glitches.

DEDICATED ACCESS FOR PARTNERS

Our partners have 24/7 access to their project settings.

FLEXIBLE PAYMENT WORK

Access to popular payment services in different regions and the ability to use local currency

LOCALIZED CONTENT

Customized sorting of games and payment services, customization of banners and promo materials for the desired geo.

AUTOMATIC CHECK

Checking game content, payout speed and quality, bonus accrual, tournament mechanics. Automatic notifications

MARKETING OF YOUR CASINO

Our system allows you to manage bonuses and tournaments through your casino's backend.
With flexible functionality, you can customize any desired bonus.

• User retention
  Increase players' stay on the platform and enhance their lifetime value
• Outperform competitors
  Stay ahead of competitors by offering unique rewards to your players
• Unique offers
  Customize your own bonus marketing strategy for players
• Profit growth
  Increase your revenue and improve user satisfaction

ADVANTAGES OF THE BONUS SYSTEM

A well-structured bonus policy leads to increased stakes and deposits. Operators note that having weekly offers on the site contributes to customer retention and builds loyalty to the brand.
Our Advantages:

• DIVERSITY - our platform allows you to create bonuses for both casinos and sportsbooks.
  
  
• FLEXIBILITY - edit bonus parameters at your discretion.
  
  
• IMPROVEMENT - update current features and add new ones.
  
  
• ADAPTABILITY - integration of free spins in most providers.